Unhappy with our service?

At Kinsey & Co solicitors we strive to deliver excellent client service and expert legal advice but if you feel we have failed to do this we would like you to let us know because we would wish to have the opportunity to put things right and to learn from what went wrong. If at any time you are unhappy with the service or legal advice you receive please raise this issue in writing with Juliette Kinsey directly in the first instance. If she is unable to resolve the matter then you are, within six months of any internal complaints procedure being completed, entitled to contact the Legal Ombudsman either in writing at PO Box 6806, Wolverhampton WV1 9WJ or by email at enquiries@legalombudsman.org.uk or telephone on 0300 555 0333.

In unusual circumstances the Legal Ombusdman can extend the time limits involved. You are also entitled to complain to the Legal Ombudsman within six years of any act or omission or within three years of you becoming aware that you have a reason to complain about the service or advice that you have received.